Missing Email in Subfolders on Blackberry


Unable to see emails in mailbox subfolders on a Blackberry phone which is Blackberry Enterprise Activated.


On a Blackberry Enterprise Activated phone, to enable email subfolder redirection from the Blackberry, use the following steps on the phone:

  1. From the Blackberry main menu, open Messages.

  2. Press the menu button –> Options –> Email Settings

  3. Press the menu button –> Folder Redirection

  4. Expand the mailbox by highlighting it -> pressing the menu button –> and selecting Expand.

  5. Expand the Inbox.

  6. Highlight the folder you’d like to enable redirection to.

  7. Press the menu button –> select Change Option

  8. Press the menu button –> Save