Missing Email in Subfolders on Blackberry

Mon, Oct 26, 2009

Problem:

Unable to see emails in mailbox subfolders on a Blackberry phone which is Blackberry Enterprise Activated.

Resolution:

On a Blackberry Enterprise Activated phone, to enable email subfolder redirection from the Blackberry, use the following steps on the phone:

1. From the Blackberry main menu, open Messages.

2. Press the menu button –> Options –> Email Settings

3. Press the menu button –> Folder Redirection

4. Expand the mailbox by highlighting it -> pressing the menu button –> and selecting Expand.

5. Expand the Inbox.

6. Highlight the folder you’d like to enable redirection to.

7. Press the menu button –> select Change Option

8. Press the menu button –> Save

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